Support

Need help with Civilytix Maps? We're a small team and we respond quickly — usually within 24–48 hours.

Common questions

• Do I need an account? No. Civilytix Maps works without any login — you use it anonymously.
• Which permissions does the app use, and why? Location (to show and report road hazards near you and for navigation), Camera (road-hazard detection and dashcam live view), and Microphone (live audio and two-way talk with a linked dashcam). You can manage these anytime in your device settings.
• How do I link a dashcam? Open the app's dashcam screen and enter your device ID. If it doesn't connect, make sure the dashcam is powered on and has network, then contact us.
• The live view or two-way talk isn't working. Check that the dashcam is online and that you've granted Camera/Microphone permissions, then reopen the screen. If it persists, email us with your device model.
• How is my privacy protected? Only the road-facing view is used for the public map, faces and number plates are automatically blurred before storage, and your cabin camera and audio stay private to you. See our Privacy Policy.
• How do I delete my data? You can clear the app's data any time, or request deletion — see Data Deletion.

Still need help?

Email harshit.sharma@civilytix.com or harshitsharma182021@gmail.com and we'll get back to you. Civilytix Private Limited, incorporated in India.